Randy I don't know how Hanover works as a company , I do know that the customer can complain about not getting the work done in a timely manner . The key I know you want to do this job . Your position is a good contractor wanting to preform a quality job . The insurance company wants to settle the claim please a customer and pay a fair price . Whats missing is customer involvement . Get the customer on your side . Have them call the insurance company and ask for the supervisor of said adjuster . Depending on the insurance company you may be able to speak with this person . If you get the opportunity . Be kind but firm on your position don't go off in a rant . Be ready to walk away from this job if it doesn't work out . I have delt with customer who wanted to beat me up on price . Treat it the same .